FAQs and Return Policy

ABOUT HEALTHMART

What is Healthmart?

Healthmart is an online store that sells health products.

 

What does Healthmart sell?

Healthmart only sells quality and FDA-approved vitamins and supplements with no approved therapeutic claims and are sourced from local suppliers. 

 

Are your products authentic?

We guarantee that all of our products are 100% authentic and FDA-certified. If proven fake, we'll give 100% of your money back.

 

Do you have physical branches?

Currently, we are an online-only store. 

 

ORDER

Is there a minimum order value?

Yes, minimum order value is Php499.

 

How do I order from your website?

You may browse our catalog and add items to your cart. Once done adding items, you may proceed to the checkout process.

 

Do I need to create an account to order from your website?

No, you may checkout as a guest.

 

What if my product is out of stock?

You may click "NOTIFY ME WHEN RESTOCKED" and submit your email address. Once we have the product/s back in stock, you will immediately be notified.

 

DELIVERY AND SHIPPING

Where does Healthmart deliver?

We deliver nationwide. Our areas of coverage are limited to NinjaVan's area of coverage for Cash on Delivery.

You may view if your area is covered here.

https://ninjavanph.zendesk.com/hc/en-us/articles/360015428311-What-are-Ninja-Van-s-areas-of-coverage-

 

Does Healthmart charge for shipping? 

Yes, shipping fee is Php149. But for the month of July, we have FREE SHIPPING for all Metro Manila deliveries.

 

Does Healthmart have FREE shipping? 

Yes, orders above Php2,000 for Metro Manila and orders above Php3,000 for Nationwide. But for the month of July, we have FREE SHIPPING for all Metro Manila deliveries.


Does Healthmart have same-day delivery?

Yes, Healthmart offers same-day deliveries on weekdays (except holidays) with a cut-off time at 12PM.

How long until I receive my order?

Once your order is confirmed by 12PM on a weekday, your order will be delivered within the day. This is only applicable for orders in Metro Manila.

Provincial orders usually take up 7 business days. However, we note that delays are possible due to unforeseen or uncontrollable circumstances with our partner couriers.

 

How can I track my delivery?

We will provide an order confirmation number upon payment completion. You will then be notified by the courier once orders have been dispatched.

For other concerns, you may email us at contact@healthmart.ph

 

PAYMENT AND DISCOUNTS

What payment options are available?

We accept cash on delivery (COD), bank transfer, GCash, Dragonpay, BTC, or credit/debit card transactions via PayPal.

 

Do you give PWD or Senior Citizen discount?

Currently, we do not have the capability to offer discounts to PWDs and Senior Citizens. We note that the government currently has no policy regarding issuing discounts to senior citizens who transact online.

 

 

RETURNS AND REFUNDS 

Do you accept returns or refunds? 

Please email us at contact@healthmart.ph for any concerns.

Replacements due to damaged boxes are not accepted as provincial orders may experience damage due to the handling of our partner couriers.

All sales are deemed final given the nature of vitamins and supplements. We do not accept returns unless there is an error on Healthmart's end.

For any wrong items received, please inform us within 7 days (maximum) of receiving the items for us to fix the problem.

 

How does 100% money-back guarantee work?

We only sell 100% authentic products. If you prove that our products are fake, let us know and we'll give 100% of your money back.

 

PRODUCT CONCERNS

My box was damaged. What can I do?

Given that we are an online store, we note that customers ordering accept the risk of boxes of vitamins or supplements getting damaged in transit with our partner couriers. Rest assured, these are just damages to the outside box as the vitamins inside are sealed and protected via bubble wrap. Damaged boxes and seals due to transit are not considered tampering.

 

The picture is different from my order. What can I do?

We note that manufacturers constantly update their product packaging or the photos online may be enhanced in terms of color. As a result, images on healthmart.ph may vary from the item received. 

 

My gummies were damaged by heat. What can I do?

We note that ordering these products means that the customer accepts the risk of shipping out gummies-based vitamins.

While we do our best to ensure quick delivery and good packaging, we cannot control the condition of our products while in transit with our partner couriers. As such, gummies may be deformed due to heat in transit, which we cannot accept for replacement should it happen.

 

The seal inside my bottle was detached. What can I do?

We note that these products are sealed with plastic covering which ensure the vitamin bottles are not tampered with or opened. However, purchasing these products means customers accept the risk of some cases wherein the glue that attaches the seal inside the bottle melts due to heat while in transit. This may cause the paper seal (seen inside after opening a bottle) to detach. Items sealed with plastic, whose inside seal detaches, are not accepted for replacement.

While we do our best to ensure quick delivery and safe packaging, we cannot control the condition of our products while in transit with our partner couriers. As such, we acknowledge that there is a risk of seals located inside a product's bottle detaching while in transit due to the country's hot climate. We note that these are not products that can be considered tampered with.

 

CANCELLATION POLICY

What is Healthmart's cancellation policy?

Once an order is confirmed, an order may no longer be canceled. For any concerns, please email us at contact@healthmart.ph.